All dolls may not be returned after 30 days from initial purchase. Refunds do not include the shipping costs to return the item. Shipping U.S. Mail, allow 1-2 weeks for arrival. On special order dolls, more time may be required. Please state your email adress so that we may contact you about your order. Caracraft Dolls are not for use as toys but are a collection of dolls for decorative use. Caracraft shall not be held accountable for any possble inuries of children such as choking on small parts.